Technical Support and Project Management Services for the Social Security IT Department

Summary

The contract covers technical support and project-management services for the IT department of Spain's Social Security administration. The work includes project management office (PMO) support: managing project life cycles and the project portfolio, executive reporting and indicators, tracking risks and dependencies, prioritising projects, developing a shared governance model and methodology, and supporting the use of Jira, reporting and analytics tools. The service will be delivered both as ongoing technical support priced by hours and staff categories, and as defined projects for which the contractor is responsible for planning, delivery and results. The bid must include a technical solution and a single discount on category-based unit rates; evaluation also includes an employment-stability commitment covering at least 80% of staff assigned to the technical-support service. The budget is EUR 777,017.47 including VAT, and the estimated contract value is EUR 1,541,191.68 excluding VAT. The contract runs from signature until the budget is exhausted. It is not divided into lots, and bids must be submitted electronically.