Online measurement technology services for Hach equipment

Summary

The tender concerns an on-demand framework agreement for maintenance and repair services for Hach Lange online analytical measuring equipment at Berliner Wasserbetriebe sites in Berlin and the surrounding area. It has two lots: the first covers months 1–24, expected from 14 September 2026 to 13 September 2028, and the second covers months 25–48, expected from 14 September 2028 to 13 September 2030. A supplier may bid for one or both lots, and one economic operator may be awarded both. The supplier must provide scheduled maintenance, fault diagnosis and repair, compatible spare and wear parts, calibrations, software updates agreed with the contracting authority, continuous four-gas monitoring during work, service reports and legally compliant disposal of defective parts. Fault reports require German-speaking on-site service, a maximum response time of 5 working days, fault assessment within 3 working days and repair within 5 working days after assessment. The price is the sole award criterion, weighted at 100%; compatibility of parts and personnel competence are pass/fail exclusion requirements.