Framework agreement for office supplies

Summary

The procurement concerns a framework agreement for supplying office materials and related office consumables to 12 higher-education institutions in Hesse. The supplier must offer and price the required range, maintain an electronic product catalogue usable in WPS, process electronic orders, generally deliver within two working days, and handle complaints, returns and customer service. The maximum contract term is 48 months, the estimated value is EUR 1,610,415.95 net, and the framework agreement ceiling is EUR 1,820,000 net. The tender must include at least three references for comparable services from the last three years, the required declarations and evidence, the WPS solution, sustainability information, a service concept and the required samples. Offers will be evaluated on price, product quality, and service and logistics.