9191 Internal Communications Platform

Summary

The procurement concerns a long-term contract for a fully managed, high-availability, mobile-first internal communications platform delivered as SaaS. The platform must serve a geographically dispersed workforce of approximately 5,200–8,000 employees, be hosted in the EEA or the UK, integrate with Microsoft 365 and enterprise identity systems, provide secure authentication, and support communication, engagement, audience targeting and a consistent branded experience through mobile and web channels. The supplier must provide implementation, configuration, integration, training, ongoing support, service management and documented service levels. The estimated contract value is EUR 850,000 and the submission deadline is 4 September 2026.