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Tender detail

Electric Ireland Customer Care Support Services – TR5622

Summary

Electric Ireland is seeking to establish a framework agreement for scalable customer care support services during and after the migration to a new operating model. The services will support customer service operations, migration activities, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model. The estimated contract value is EUR 36,000,000, and the submission deadline is 1 September 2026 at 00:00.

Reference number
569926-2026
Buyer
Electricity Supply Board ( ESB )
Country
Ireland (IRL)
Procedure
Competitive procedure with negotiation
CPV
79512000 Call centre
Deadline
2026-09-01
Status
Open
Contract subject
Services
Estimated value
36 000 000,00 EUR
Source
TED
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