External Customer Research (EKO)

Summary

UWV is procuring external customer research services under a framework agreement for all UWV locations in the Netherlands. The agreement is planned for four years, with a maximum of two suppliers, and has an estimated value of EUR 1,700,000 excluding VAT and a maximum value of EUR 1,800,000 excluding VAT. The work covers qualitative and quantitative research, including research design, recruitment, fieldwork, data collection, analysis, reporting and recommendations. The tender requires nationwide delivery, a permanent UWV contact person, compliance with the technical, security, accessibility, privacy, social-return and personnel requirements, and electronic submission by 4 September 2026 at 09:00. The framework agreement may be extended up to three times for up to 12 months each.