Acquisition of Salesforce subscriptions for Osakidetza's citizen service channel

Summary

The tender concerns the supply of Salesforce subscriptions and licences to ensure the continuity and development of Osakidetza's citizen service channel. The contract covers the existing integrated omnichannel platform and is not divided into lots. The term is from 1 December 2026 to 31 December 2027, with an estimated maximum duration of 13 months. The maximum budget is EUR 2,200,300 excluding VAT, including EUR 2,138,000 for the fixed licence provision and EUR 62,300 for optional growth capacity. The estimated contract value, including a possible 20% modification, is EUR 2,640,360 excluding VAT. Offers must be submitted electronically. Price is the only award criterion, and the lowest total price is evaluated using the stated formula. Initial licences are activated on 1 December 2026; optional additional capacity may be activated during 2027 on request. Billing is monthly and based on the licences and capacities actually activated, and EJIE is not required to use the full maximum budget. The service is delivered remotely from the contractor's premises and includes a one-year warranty.